Frequently Asked Questions
I did not receive a reminder
- Check the medication time and reminder setting in DosePoint.
- Open iPhone Settings → Notifications → DosePoint and allow notifications, sounds, and banners.
- Check whether Focus, silent settings, or the device time may affect delivery.
Local notifications are scheduled by iOS. Delivery can still be affected by system settings, device state, or system policies.
How do I restore my purchase?
Sign in with the same Apple Account used for the purchase, then choose “Restore Purchases” on the purchase screen. DosePoint offers a one-time, non-consumable in-app purchase for advanced features. It is not a subscription.
How do I back up or move my data?
Use “Data Backup” in the app to export an encrypted backup file and save it to a location you choose. To restore, select that backup file in DosePoint. Keep your backup PIN safe; the developer cannot read your data or recover the PIN.
How do I export medication records?
Create a PDF report from History, then save or send it using the iOS share sheet. The file is generated on your device, and you choose its destination.
How do I create or stop a Family Share?
Family Sharing is optional and requires the relevant users to be signed in to their Apple Accounts. The profile owner can create an invitation under More → Family Profile and send it through the iOS share sheet to a trusted family member. After accepting, the participant can view only the selected profile's medication-status summary and cannot edit the profile. The owner can stop sharing from the same screen to revoke participant access.
How do I delete my data?
You can delete medications, profiles, and related records inside the app. Removing DosePoint deletes data in the app's local container, so export any backup you wish to keep first. If you created a Family Share, stop sharing in the app first. Removing the app does not automatically delete records already stored in iCloud; related iCloud app data can be managed through the system settings and account tools Apple provides.
Contact support
Email andyzheung@aliyun.com. Please include your iOS version, DosePoint version, reproduction steps, and screenshots. Do not send prescriptions, medical records, or other sensitive health information.